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Frequently Asked Questions
Hotels
Help! I need to change/cancel my reservation!
I booked via Revato/Direct booking
When I click a deal on your site it tells me that the price has gone up! What's up with that?
What is HotelsCombined's refund policy?
Where do the star ratings for hotels come from?
Can I trust a hotel's review rating? Where are you getting those reviews?
How do I get my hotel to show up on HotelsCombined?
How do I enable location sharing on my mobile device in order to search for hotels around me?
How do I find the hotel's contact details?
Flights
Help! I need to change/cancel my reservation!
When I click a deal on your site it tells me that the price has gone up! What's up with that?
What is HotelsCombined's refund policy?
What's a Hacker Fare?
Do prices include Taxes and Fees?
Do flight prices include baggage fees?
How do I create a Price Alert?
What is that graph next to my flight search results?
I don't see a Price Forecast graph in my search results - your site is broken!
Can I search for a flight for me and my child?
Can I book a flight for another person?
I'm looking to visit several different places on this trip. Can I book a flight that goes to more than one city?
What are 'flexible dates' and why should I care?
A bunch of us are going on a trip together - how do I book a flight for a large group?
Why does it say 'Major Airline' instead of a name I recognise?
Cars
Help! I need to change/cancel my reservation!
Where is my car hire reservation?
What is HotelsCombined's refund policy?
When I click a deal on your site it tells me that the price has gone up! What's up with that?
What are the age requirements to hire a car?
Trips
Uh, what is Trips?
How do I merge two trips together?
I want to book a search result saved to my trips... what do I do?
What happens when I connect my inbox?
Account
Where can I find my booking confirmation?
How do I change the email address in my HotelsCombined account?
I need to change something in my HotelsCombined account, how do I do that?
How do I reset my password?
How do I stop getting emails?
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